At MA Toys, we want customers to be satisfied with their purchases. This policy explains how returns, exchanges, damaged products, and refunds are handled for orders placed through matoys.net.

1. Returns for Online Orders

For purchases made through our website, customers may request to return an eligible product within 10 days of receiving it, in accordance with applicable Lebanese consumer protection requirements for distance sales. (Economy Lebanon)

To request a return, please contact MA Toys before returning the product.

The product should be returned in its original condition, with all included parts, accessories, packaging, manuals, and other items supplied with it whenever applicable.

2. Products That Have Been Used or Altered

The right to withdraw from an online purchase may not apply where the customer has already used the product during the withdrawal period or in other situations excluded by applicable law. Lebanese consumer-protection guidance also identifies exceptions for certain customized products and specified sealed media/software once opened. (Economy Lebanon)

We will review each return request based on the product and its condition.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, missing parts, or different from what you ordered, please contact us as soon as possible.

Please keep the product, packaging, and any included accessories until we review the issue. We may ask for photographs or other information to help us assess the problem.

Where appropriate, MA Toys will arrange a replacement, exchange, refund, or another suitable solution in accordance with applicable consumer-protection requirements.

4. Refunds

Once a returned product has been received and inspected, we will confirm whether the return is approved.

For approved refunds, MA Toys will contact the customer to arrange the appropriate refund method. Because our website currently uses Cash on Delivery / Pay at Pickup, refunds are not automatically returned through an online card-payment system.

5. Delivery and Return Arrangements

Delivery fees and any return-delivery arrangements may depend on the reason for the return and the circumstances of the order. We will explain the applicable arrangements when processing the return request.

This policy does not limit any rights customers may have under applicable Lebanese consumer-protection law.

6. Store Pickup Orders

If you selected Store Pickup and have a concern with your purchase, you may contact us or visit our Tripoli store for assistance.

7. How to Request a Return

Please contact us and include your order number, the product concerned, and the reason for your request.

MA Toys / Mohammad Abdullah Toy Store
Ghanem Building, opposite Al-Baysar Pharmacy
Al-Mi’atayn Street, Tripoli, Lebanon
Email: info@matoys.net
Phone: +961 78 81 78 76